Privacy Policy
Effective Date: 01.09.2025
Last Updated: 19.09.2025
At Mahé the Label (“Company,” “we,” “our,” “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, make a purchase, or subscribe to our communications.
Please read this Privacy Policy carefully. By using our website, you agree to the terms outlined here.
1. Information We Collect
We may collect personal and non-personal information from you in the following ways:
A. Personal Information
-
Identity Data: First name, last name, username, date of birth (if provided).
-
Contact Data: Email address, phone number, billing and shipping addresses.
-
Transaction Data: Payment details (processed securely by third-party providers; we do not store full credit card information).
-
Marketing Data: Your communication preferences, newsletter sign-ups, and engagement with campaigns.
B. Technical & Usage Data
-
Device Data: IP address, browser type, operating system, and device identifiers.
-
Website Interaction Data: Pages viewed, time spent on site, clicks, referral URLs.
-
Cookies & Tracking: Information collected through cookies, pixels, and similar technologies (see Section 7).
C. Third-Party Data
We may receive information about you from third-party services, such as Shopify (for orders), analytics providers, advertising partners (e.g., Meta), or payment processors.
2. How We Use Your Information
We process your personal data for the following purposes:
-
Order Fulfillment: To process payments, ship products, and provide customer support.
-
Communication: To send updates about your order, respond to inquiries, and deliver customer service.
-
Marketing: To send newsletters, promotions, or personalized recommendations (only if you have opted in).
-
Analytics & Improvement: To understand customer behavior, improve our website, and enhance user experience.
-
Legal Compliance: To comply with applicable laws, tax obligations, fraud prevention, and regulatory requirements.
-
Security: To protect our business, website, and users against fraud, unauthorized transactions, and misuse.
3. Legal Basis for Processing (GDPR – EU/EEA Users)
If you are located in the EU/EEA, we process your data under the following legal bases:
-
Contract: When processing is necessary to fulfill an order or service.
-
Consent: When you subscribe to newsletters or accept cookies.
-
Legitimate Interest: For analytics, improving services, or fraud prevention.
-
Legal Obligation: When required by law, regulations, or court orders.
4. Sharing Your Information
We do not sell your personal data. We may share your information with trusted third parties, including:
-
E-commerce Platform: Shopify (hosting, checkout, order management).
-
Payment Processors: Stripe, PayPal, or other providers you select.
-
Logistics Providers: Couriers and shipping companies to deliver your order.
-
Analytics & Advertising Tools: Google Analytics, Meta Pixel, Klaviyo/Mailchimp.
-
Professional Services: Legal, accounting, or technical consultants.
-
Regulatory Authorities: If legally required or to protect our rights.
5. International Data Transfers
Since Mahé the Label is registered in Seychelles and serves a global audience, your data may be transferred to and processed in countries outside your residence. For EU/EEA users, transfers are made under GDPR-compliant safeguards, such as Standard Contractual Clauses (SCCs).
6. Your Rights
Depending on your location, you may have the following rights:
-
Access: Request a copy of the data we hold about you.
-
Correction: Ask us to update or correct inaccurate data.
-
Deletion: Request deletion of your personal data (“right to be forgotten”).
-
Portability: Request your data in a machine-readable format.
-
Restriction: Request limitation of data processing in certain circumstances.
-
Objection: Object to data processing for marketing or legitimate interest.
-
Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
📧 To exercise your rights, contact us at hello@mahethelabel.com
7. Cookies & Tracking Technologies
Our website uses cookies, pixels, and similar technologies to:
-
Enable website functionality.
-
Analyze website performance and user behavior.
-
Deliver targeted advertising through third-party platforms (Google, Meta).
You can control cookies through your browser settings or opt out of targeted advertising through the Digital Advertising Alliance.
8. Data Security
We use administrative, technical, and physical safeguards to protect your data. This includes secure hosting (via Shopify), encrypted payment processing, and restricted data access. While we take precautions, no method of transmission over the internet is completely secure.
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
-
Orders & Transactions: Kept for up to 7 years (for tax/legal compliance).
-
Marketing Data: Retained until you unsubscribe or withdraw consent.
-
Cookies & Analytics: Stored according to standard cookie lifespans or until deleted by you.
10. Children’s Privacy
We do not knowingly collect personal data from children under 13 (or under 16 in the EU). If you believe we have inadvertently collected such information, please contact us and we will delete it.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy regularly.